Contact page
Official customer support
Open contact pageSourceReviewed 2026-10-06
COMPANY RECORD № 566
New Balance
newbalance.comOfficial company website
Customer Service Number
TOLL-FREEUS customer service
USMonday–Friday 9 am–9 pm; Saturday 9 am–6 pm Eastern; closed Sunday
01 / CONTACT ROUTES
Choose the right point of contact.
Before reaching New Balance, identify the service or purchase your question relates to. Get the seller’s return instructions before sending goods to an address found online. If a deadline matters, read the live source before proceeding.
Company website
Official website
Open company websiteSourceReviewed 2026-09-10
02 / BEFORE YOU CONTACT
A little preparation.
A clearer conversation.
- 01
A store receipt and an online order can lead to different return procedures.
- 02
For a shipment question, distinguish the seller’s order reference from the carrier’s number.
- 03
Mention a product’s size, colour and model when those details affect the request.
03 / READER EXPERIENCES
Your experience with New Balance
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Your experience with New Balance
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04 / THE RECORD
Sources & editorial notes
Read the original material when a deadline, availability or eligibility decision matters.
Source-review dates describe an evidence check, not a test call. Contact availability may change. Editorial text updated 2026-10-24.
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