Contact page
Company contact information
Open contact pageFor Mattel products including Barbie and Hot Wheels. Fisher-Price and other product families have separate lines.
SourceReviewed 2026-10-12
COMPANY RECORD № 518
Mattel
shop.mattel.comOfficial company website
Customer Service Number
TOLL-FREEMattel product support — US and Canada
USMon–Fri 9am–6pm Eastern
01 / CONTACT ROUTES
Choose the right point of contact.
The contact record for Mattel is organised around the next practical step. Locate the purchase confirmation before asking about an individual item. If a deadline matters, read the live source before proceeding.
About the main line: For Mattel products including Barbie and Hot Wheels. Fisher-Price and other product families have separate lines.
02 / BEFORE YOU CONTACT
A little preparation.
A clearer conversation.
- 01
Locate the purchase confirmation before asking about an individual item.
- 02
A store receipt and an online order can lead to different return procedures.
- 03
For a shipment question, distinguish the seller’s order reference from the carrier’s number.
03 / READER EXPERIENCES
Your experience with Mattel
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Your experience with Mattel
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04 / THE RECORD
Sources & editorial notes
Read the original material when a deadline, availability or eligibility decision matters.
Source-review dates describe an evidence check, not a test call. Contact availability may change. Editorial text updated 2026-10-24.
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